Privacy Policy

When a buyer views a listing page. As soon as the page loads, we record activity about that visit, without any name attached:

• which listing and which sign the visit came from
• whether this is a return visit, and how many days since the first visit, worked out from a small record stored in your own browser for that listing (it is not a cookie and is not used on other websites)
• how far you look through the photos, how long you stay on the page, and whether you tap “Request a Showing” or “Ask the Listing Agent”

When a buyer submits a request. If you request a showing or ask a question, we collect what you enter: your name, phone number and/or email address, your question (if any), the contact methods you prefer, and, if you tick the box, your consent to one confirmation text. The activity from that visit is then attached to your request.

Agent accounts. When an agent signs up we collect their name, email, mobile number and, optionally, a real estate license number. We use the phone number to prevent duplicate accounts and, if the agent turns them on, to send lead alerts. We do not currently verify license numbers.

Our hosting provider keeps standard server logs, including IP addresses, to run and secure the service. We do not use them to profile buyers or to estimate location.

We use a buyer's activity and request to give the listing agent a Hot, Warm or Cold interest tier, a score and a breakdown of how it was calculated. The signals are return visits, photos viewed, time on the page, and whether the buyer requested a showing or asked a question. The score helps the agent decide whom to follow up with first. It does not hide, delete or block any request, and the agent makes every decision.

We also use this information to show agents how their listings and signs perform, to deliver alerts and confirmation texts, to prevent abuse, and to run the service.

• The listing agent for that property sees your request, your contact details, your interest tier and score, and your activity on their listing. They can export their leads to their own records.
• No other agent sees your information. We have no brokerage, team or MLS sharing.
• Service providers that run the platform for us: Supabase (database and storage), Twilio (text messages), Vercel (hosting) and Stripe (agent billing only; Stripe never receives buyer information). They process data on our behalf under their data processing terms.
• Google Maps receives nothing unless you tap the “Take Me There” link yourself.

We do not sell personal information, and we do not share it for advertising.

Buyers. If you tick the consent box, we send one text confirming your request. We do not send buyers marketing texts. Reply STOP to opt out; we will not text that number again unless it replies START.

Agents. Agents who turn on lead alerts receive a text when a buyer requests a showing or asks a question. Reply STOP to unsubscribe or HELP for help, or turn alerts off in Settings.

Our number sends messages only. Replies other than STOP, START and HELP are not read or forwarded.

• Buyer requests (leads): while the listing agent's account is open. The agent can delete a lead at any time.
• Anonymous visit records (no name attached): 24 months, then deleted.
• Text consent and opt-out records: 5 years, so we can show that texts were sent with consent and stopped when asked.
• Agent accounts: while the account is open. Contact us to close an account and request deletion.

You can ask us what information we hold about you, or ask us to delete it, by emailing hello@theqrealtor.com. We may need to keep some records, such as text consent and opt-out records, where the law requires or allows it. You can also contact the listing agent directly.

We use encrypted connections, database access rules that keep each agent's data separate, and limited internal access. No system is perfectly secure.

theQRealtor is not intended for anyone under 18, and we do not knowingly collect their information. If you believe a minor has submitted information, contact us and we will delete it.

When we update this policy, we change the date at the top.

hello@theqrealtor.com